You can close your Lasalu Drop account yourself, from inside the app, without asking anyone. It takes effect immediately and it erases what we hold about you, apart from the delivery and payment records the law requires us to keep. This page explains how, what goes, what stays, and what to do if you no longer have the app installed.
1. THE FASTEST WAY — IN THE APP
Customer app
- Open the app and tap the greeting with your name on it, at the top of the home screen.
- Under Legal, tap Delete my account.
- Read what will be removed and what we have to keep, then type DELETE to confirm.
Drop Driver app (riders)
- Open the app and go to Settings.
- Tap Close my account.
- Read what will be removed, then type the word the screen asks for — your own full name, or DELETE if we have no name on record for you.
Both screens show you the real figures from your own account before you confirm — how many orders, messages and saved addresses will go — rather than a general description. You are signed out as soon as it is done.
2. WHAT IS DELETED, AND WHAT WE HAVE TO KEEP
| Deleted | Kept, and why |
|---|---|
| Your name, phone number and profile Your saved addresses Your chat history with us and with riders Photographs and voice notes you sent Your device, so notifications stop Your bank details, if we held any For riders: your licence, your photograph, your documents and your vehicle details |
The record of deliveries that were completed, and of payments that were made. We are required to keep these for 6 years under Nigerian tax and company law, and we cannot delete them earlier even at your request. Your name and number are removed from them, so the record no longer identifies you. |
3. WHEN WE CANNOT DO IT YET
The app will tell you, and say what to do, if any of these is true:
- a delivery of yours is in progress — wait for it to finish, or cancel it;
- a payment is still being processed;
- we owe you money, or you owe us — for riders, that includes earnings not yet paid out and commission not yet settled;
- a withdrawal you asked for is still settling.
These are there to stop an account closing while money is in the air, in either direction. Once they clear, the button works.
4. IF YOU NO LONGER HAVE THE APP
Ask us and we will do it for you. Email privacy@lasaludrop.com or message 0707 118 0251 on WhatsApp, from the number the account uses if you can, and say “delete my account”.
We will ask you to prove the account is yours before we delete anything. That is not an obstacle put in your way — it is what stops somebody else closing your account and erasing your records. Doing it in the app is faster precisely because you are already signed in, so there is nothing to prove.
We answer within 30 days, and usually the same working day. If a request is complicated we will tell you inside those 30 days why, and when to expect our answer.
5. RELATED
Our Privacy Notice explains everything we collect, who we share it with, how long we keep each kind of record, and the other rights you have — including asking for a copy of your data, correcting it, or objecting to how we use it.
If you are not satisfied with how we handle a request, you may complain to the Nigeria Data Protection Commission at ndpc.gov.ng.